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Our visit to Emergency Response Centre 112 in Vilnius

Published May 25, 2016

Last week we were given the opportunity to meet with the Lithuanian Emergency Response Centre (ERC) in Vilnius. The purouse of the meeting was to demonstrate CARL and to learn more about Lithuanian 112.

How did we end up in here?

During the EENA conference in Prague, beginning of April I tweeted


“Hey #EENA2016 Lets meet up and talk how we can help you locate people with their smartphones w/o any apps.”

One of the replies I got was from Tadas Maroščikas from ERC Vilnius who were interested to learn more about CARL. We met during the EENA conference and I held a very brief demonstration of CARL the last day of the conference and we decided to keep in contact.

One and a half month later we ended up in Vilnius, the capital of Lithuania.

Lithuania

With a population close to 3 million the responsibility has been divided into two PSAPs, East and West. We visited the East district where the PSAP was located in Vilnius. From what I understand they can provide their service in 4 different languages, Lithuanian, Polish, Russian and English with their own internal staff. Thats pretty impressive. In Sweden they have two primary languages Swedish and English, other common languages is handled by an interpreter from an external company.

Monday

My flight in the morning from Vienna was really pleasant which took about 2 hours. After spending the Monday afternoon walking around in Vilnius I found the city very charming where everything did not have to be perfect. In comparison with Stockholm where everything has to be perfect.

We stayed at the Ecotel Vilnius which was located 5 min walk from the very central of Vilnius, very practical clean and cheap hotel. Nothing to complain about really, maybe the feeling of a renovated hospital came crawling at night 👻.

Anyhow, during the evening I had some dinner and finalized some setup for the CARL platform for tomorrow’s demo and waited for Peter to arrive just before midnight.

Tuesday

A representative from ERC picked us up in the morning outside the hotel who gave us a ride to the 112 ERC where we met up Tadas who gave us a good tour in the building. After an introduction meeting and a lunch we held a demo session for the available staff how to use CARL in practice. This was followed up by some Q&A´s and a short demo of some really exciting prototypes that we have been working on.

As we left Vilnius we are more confident that our service will play an important role in the modern PSAP, where we not only can provide with crucial information in an emergency but also bridge the gap between old and new technologies that exist is in our very own pockets.

We are really looking forward to the next step and thanks for having us!

/Johan

Johan Sandén

CTO & Co-Founder of CARL

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Peter and Tadas outside ERC

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